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Customer Policy

 

 

Effective Date: 10-14-2019

 

This Customer Policy (“Policy”) outlines the standards, expectations, and terms governing clients, talent, and other customers who engage with Total Talent Booking, Inc. (“Company,” “we,” “us,” or “our”).

 

By engaging our services, submitting inquiries, or entering into agreements with us, you agree to comply with this Policy in addition to our Terms and Conditions and any signed contracts.

 

 

 

 

1. Scope of Services

 

 

Total Talent Booking, Inc. provides professional services including but not limited to:

 

  • Talent representation

  • Talent booking and coordination

  • Contract negotiation support

  • Client event booking services

  • Consulting related to talent development

 

 

All services are governed by written agreements where applicable.

 

 

 

 

2. Professional Conduct

 

 

We are committed to maintaining a professional and respectful environment. Customers agree to:

 

  • Communicate respectfully with our staff and represented talent

  • Provide accurate and truthful information

  • Honor contractual commitments

  • Refrain from harassment, discrimination, or inappropriate behavior

 

 

We reserve the right to refuse or terminate services for unprofessional or unlawful conduct.

 

 

 

 

3. Booking Clients – Responsibilities

 

 

Clients seeking to book talent agree to:

 

  • Provide accurate event details (date, time, location, expectations)

  • Execute required booking agreements

  • Pay deposits and fees in accordance with contractual terms

  • Maintain a safe and secure event environment

  • Comply with all applicable laws and venue regulations

 

 

Failure to meet these obligations may result in cancellation of services and forfeiture of deposits.

 

 

 

 

4. Talent Customers – Responsibilities

 

 

Talent represented by or working with the Company agree to:

 

  • Provide accurate professional materials (headshots, resumes, reels)

  • Maintain professionalism at all engagements

  • Fulfill contractual performance obligations

  • Notify the Company promptly of scheduling conflicts or emergencies

  • Comply with exclusivity or representation terms if applicable

 

 

Violation of representation agreements may result in termination of representation.

 

 

 

 

5. Payments & Fees

 

 

All fees, commissions, retainers, or service charges are governed by signed agreements.

 

Customers agree to:

 

  • Make timely payments

  • Provide accurate billing information

  • Resolve billing disputes in good faith

 

 

Late payments may result in additional fees, suspension of services, or legal action if necessary.

 

 

 

 

6. Cancellations & Changes

 

 

Cancellation policies are governed by signed booking or representation agreements.

 

In general:

 

  • Deposits may be non-refundable

  • Last-minute cancellations may result in full payment being due

  • Changes to booking details must be submitted in writing

 

 

Specific terms will be outlined in the applicable contract.

 

 

 

 

7. Confidentiality

 

 

Customers agree to maintain confidentiality of:

 

  • Contract terms

  • Financial arrangements

  • Proprietary business information

  • Negotiation details

 

 

Unauthorized disclosure may result in termination of services and potential legal action.

 

 

 

 

8. Intellectual Property

 

 

All branding, materials, promotional content, and business processes created or provided by Total Talent Booking, Inc. remain the property of the Company unless otherwise agreed in writing.

 

Customers may not reproduce or distribute proprietary materials without permission.

 

 

 

 

9. Limitation of Liability

 

 

To the fullest extent permitted by law, Total Talent Booking, Inc. is not liable for:

 

  • Indirect or consequential damages

  • Lost profits or opportunities

  • Third-party actions beyond our control

  • Event disruptions due to force majeure circumstances

 

 

Our liability, if any, shall be limited to the amount paid for the specific service at issue.

 

 

 

 

10. Dispute Resolution

 

 

Customers agree to attempt to resolve disputes through good-faith negotiation before initiating legal action.

 

If necessary, disputes shall be resolved in accordance with the governing law specified in the applicable agreement or, if none is specified, the laws of the State of Texas.

 

 

 

 

11. Refusal or Termination of Service

 

 

We reserve the right to refuse or terminate services if a customer:

 

  • Violates this Policy

  • Breaches contractual obligations

  • Engages in unlawful or unethical behavior

  • Fails to make required payments

 

 

Termination does not relieve customers of outstanding financial obligations.

 

 

 

 

12. Policy Updates

 

 

We may update this Customer Policy at any time. Continued engagement with our services constitutes acceptance of any revised terms.

 

 

 

 

13. Contact Information

 

 

For questions regarding this Customer Policy, please contact:

 

Total Talent Booking, Inc.

10333 NW Fwy

Houston, TX 77092

info@totaltotalbooking.com

281-825-1770

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